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Maximize Uptime: Hassle-Free Thermal Printer Care Plans!

Maximize Uptime: Hassle-Free Thermal Printer Care Plans!

Unlock Printer Peace of Mind: Explore Our Servicing Packages! Keep your operations running smoothly with upfront fixed costs, rapid engineer response, and comprehensive coverage. Dive deeper for details!

Comprehensive Service Cover

Choose from our range of service packages to ensure comprehensive coverage for your thermal printers. Enjoy peace of mind with service cover that includes engineer travel time, labour costs, and supply of non-consumable parts. Benefit from prompt on-site visits, telephone technical support, and scheduled preventative maintenance to keep your printers in optimal condition. Select the package that best suits your needs and rest assured that your printing operations are fully supported

On-site Service Cover

  • Coverage for engineer travel time and labour costs
  • Next business day response for support queries
  • Telephone technical support for assistance.
  • Additional services such as printhead and platen roller fitting, software support, and setup assistance available based on package selection

Scheduled preventative maintenance visits included in higher-tier packages.

Ad-hoc Service

  • Servicing
  • Fitting printheads or platen rollers
  • Providing training or installation
  • Quick turnaround with most services completed in as little as 2-3 days

Additional miscellaneous services available upon request

Return to Base Repairs

  • Only time and materials are charged if you proceed with the repair
  • The inspection fee will be refunded if repair is carried out

No obligation to proceed with the repair; simply pay the inspection fee and return carriage, and we'll return your printer

For any additional information, please call 01472 250868 or email info@teneouk.com

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